Minimums: A "soft" opening order of approximately $200 is required for new accounts. This is to generate a "story" or look for the jewelry designs in your store. All reorders are by piece; bear in mind that you pay shipping costs so it's cost-effective to order more than one item. We will ship just one piece, however, if you have a customer request to fulfill.

Payment: All orders must be prepaid by credit card. We will not make or ship your order without a credit card on file. Your card will not be billed until the day the order ships.

Exclusivity: Exclusivity is reserved for our retail partners who have shown a commitment to our line; therefore you must have carried our line on a regular basis for 1 year. After that time you may contact us to discuss the minimum purchase amount for your area that is required to maintain exclusivity.

Shipping: Orders are shipped USPS Priority Mail with Delivery Confirmation. Postage and insurance will be added to your invoice. Expedited shipping may be requested at an additional cost.

Damages / Short or Lost Shipment: In the event of damage in transit call our office immediately for instructions on how to handle the claim. KEEP ALL PACKING MATERIALS. Any claim for damage during shipping must be made within 5 days of receipt of goods and accompanied by the original package. Notification of short shipments must be made within 5 days of receipt of goods. Notification of lost shipments must be made within 10 days of receipt of invoice.

Defective goods will be repaired, receive exact replacement, or full credit at our option. Any claim for defective goods must be made within 5 days of receipt of goods. Credit memos must be used against new purchases.